Our Policies

Privacy Policy

Information We Collect

We collect only the information necessary to process your order and support your boating needs, including:

  • Name, shipping address, and billing address

  • Email address and phone number

  • Order details and purchase history

  • Optional information submitted through our Contact Us form, including photos related to product or order issues

Squarespace automatically collects limited technical data such as device type, browser, and general site analytics to help improve site performance.

We do not sell or rent customer information to third parties.

How Your Information Is Used

Your information is used to:

  • Process and fulfill orders

  • Provide shipping updates and confirmations

  • Respond to support requests and return inquiries

  • Improve our website and product offerings

  • Prevent fraudulent activity

We use your information only for purposes directly related to your interaction with Seneca Boatworks.

Third‑Party Services

We work with reputable partners for:

  • Payment processing

  • Shipping and logistics

  • Website analytics

  • Fraud prevention

These partners receive only the information necessary to perform their services and are not permitted to use your data for unrelated purposes.

Data Retention

We retain order information as required for:

  • Warranty support

  • Tax and accounting compliance

  • Fraud prevention

  • Operational needs

If you request deletion of your information, we will remove what we can while still meeting legal and regulatory requirements.

Security Policy

Seneca Boatworks uses industry‑standard security technology to protect your personal and payment information.

All transactions on our site are protected by SSL (Secure Sockets Layer) encryption, ensuring that sensitive data — including your name, address, and payment details — cannot be intercepted or read during transfer.

We never store full credit card numbers on our servers. All payments are processed through secure, PCI‑compliant partners who specialize in encrypted online transactions.

Your trust matters to us, and we are committed to maintaining a safe and secure shopping experience